Return & Refund Policy
Julia Shop – United States
Effective Date:April 8, 2025
Last Updated:April 8, 2025
At Julia Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read the following policy carefully to understand your rights and obligations regarding returns, exchanges, and refunds.
1. Return Eligibility
We accept returns on most items within 14 days of the delivery date, provided that:
The item is unused, unworn, and in its original packaging
All tags, labels, and accessories are still attached
You provide a valid proof of purchase (e.g., order number or receipt)
2. Non-Returnable Items
The following items are not eligible for return or exchange:
Personal care items (e.g., skincare, cosmetics, hygiene products)
Undergarments or swimwear
Digital/downloadable products
Final sale or clearance items
Customized or personalized products
Gift cards
3. Return Process
To initiate a return, please follow these steps:
Contact our support team at admi@juliashop.online within 14 days of receiving your order.
Provide your order number and reason for return.
If approved, we will send you return instructions, including the return shipping address.
📝 Note: Items sent back without prior approval may not be accepted.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service and keeping your receipt.
5. Refunds
Once we receive and inspect your returned item:
If approved, your refund will be processed to your original payment method within 5–10 business days.
You’ll receive a confirmation email once the refund has been issued.
Refund times may vary depending on your bank or payment provider.
🛑 Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.
7. Damaged or Incorrect Orders
If you receive an item that is:
Damaged in transit
Defective or non-functioning
Incorrect (wrong item or size)